1:00
en
CR
Quality Team Crossword
15
first impression: You only get one chance to make this (5,10)
tracker: Encourage your callers to check this
apologise: Don't be afraid to do this if Openreach has caused problem
upbeat: A lively tone
validate: Do this to confirm you are looking at the right job/fault
professional: Not amateur!
name: Use yours and your caller's
salutation: A warm and friendly one starts the call
attentive: Listening to callers shows you are being this
hold: Gain permission before placing your caller here
closing statement: Keep this short and to the point (7,9)
experience: Our customers should go away with a good one
expectations: Set these correctly to help minimise repeat calls
responsibility: Take this on all calls
long silences: These should be avoided, so caller knows you're still dealing (4,8)
Quality Team Crossword
Across:2. | Take this on all calls | 4. | Not amateur! | 7. | These should be avoided, so caller knows you're still dealing (4,8) | 8. | Do this to confirm you are looking at the right job/fault | 10. | Set these correctly to help minimise repeat calls |
| 11. | Use yours and your caller's | 12. | Gain permission before placing your caller here | 13. | Keep this short and to the point (7,9) | 15. | Our customers should go away with a good one |
| | Down:1. | You only get one chance to make this (5,10) | 3. | A lively tone | 5. | Listening to callers shows you are being this |
| 6. | Encourage your callers to check this | 9. | Don't be afraid to do this if Openreach has caused problem | 14. | A warm and friendly one starts the call |
| |
© 2012
PuzzleFast.com, Noncommercial Use Only
Quality Team Crossword
Across:2. | Take this on all calls | 4. | Not amateur! | 7. | These should be avoided, so caller knows you're still dealing (4,8) | 8. | Do this to confirm you are looking at the right job/fault | 10. | Set these correctly to help minimise repeat calls |
| 11. | Use yours and your caller's | 12. | Gain permission before placing your caller here | 13. | Keep this short and to the point (7,9) | 15. | Our customers should go away with a good one |
| | Down:1. | You only get one chance to make this (5,10) | 3. | A lively tone | 5. | Listening to callers shows you are being this |
| 6. | Encourage your callers to check this | 9. | Don't be afraid to do this if Openreach has caused problem | 14. | A warm and friendly one starts the call |
| |
© 2012
PuzzleFast.com, Noncommercial Use Only