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Quality Team anagrams
12
first impression: You only get one chance to make a good one of these
professional: Not amateur
apologise: Don't be afraid to do this if Openreach is at fault
long silences: Avoiding these will let your caller know that you're still dealing
tracker: Encourage your caller to check this
validation: Must be done an all calls to ensure you're looking at right fault/job
expectations: Set realistic ones to minimise repeat calls
sharepoint: Procedures can be found here
name: Use yours and your caller's!
attentive: Repeating key parts of what caller tells you demonstrates that you are being this
understanding: Gain this by asking open questions
recap: To make caller aware of what will happen next
Quality Team anagrams
| You only get one chance to make a good one of these
|
| |
| |
| Don't be afraid to do this if Openreach is at fault
|
| |
| Avoiding these will let your caller know that you're still dealing
|
| |
| Encourage your caller to check this
|
| |
| Must be done an all calls to ensure you're looking at right fault/job
|
| |
| Set realistic ones to minimise repeat calls
|
| |
| Procedures can be found here
|
| |
| Use yours and your caller's!
|
| |
| Repeating key parts of what caller tells you demonstrates that you are being this
|
| |
| Gain this by asking open questions
|
| |
| To make caller aware of what will happen next |
| |
© 2012
PuzzleFast.com, Noncommercial Use Only
Quality Team anagrams
| You only get one chance to make a good one of these
|
| |
| |
| Don't be afraid to do this if Openreach is at fault
|
| |
| Avoiding these will let your caller know that you're still dealing
|
| |
| Encourage your caller to check this
|
| |
| Must be done an all calls to ensure you're looking at right fault/job
|
| |
| Set realistic ones to minimise repeat calls
|
| |
| Procedures can be found here
|
| |
| Use yours and your caller's!
|
| |
| Repeating key parts of what caller tells you demonstrates that you are being this
|
| |
| Gain this by asking open questions
|
| |
| To make caller aware of what will happen next |
| |
© 2012
PuzzleFast.com, Noncommercial Use Only