Make everything smaller

Make everything bigger

Quality Team anagrams

NITSMRRIESIFSOP

You only get one chance to make a good one of these

RFEPAOSSOLIN

Not amateur

GPSEIAOOL

Don't be afraid to do this if Openreach is at fault

ESCLENGNIOLS

Avoiding these will let your caller know that you're still dealing

CARKRTE

Encourage your caller to check this

VDLIOITAAN

Must be done an all calls to ensure you're looking at right fault/job

NSACETIOEXPT

Set realistic ones to minimise repeat calls

IHNASRPTEO

Procedures can be found here

AMEN

Use yours and your caller's!

ATTNITEEV

Repeating key parts of what caller tells you demonstrates that you are being this

GSNEIADDNTRUN

Gain this by asking open questions

CREAP

To make caller aware of what will happen next

© 2012 PuzzleFast.com, Noncommercial Use Only

Quality Team anagrams

NITSMRRIESIFSOP

You only get one chance to make a good one of these

F

I

R

S

T

I

M

P

R

E

S

S

I

O

N

RFEPAOSSOLIN

Not amateur

P	R	O	F	E	S	S	I	O	N	A	L

GPSEIAOOL

Don't be afraid to do this if Openreach is at fault

A	P	O	L	O	G	I	S	E

ESCLENGNIOLS

Avoiding these will let your caller know that you're still dealing

L

O

N

G

S

I

L

E

N

C

E

S

CARKRTE

Encourage your caller to check this

T	R	A	C	K	E	R

VDLIOITAAN

Must be done an all calls to ensure you're looking at right fault/job

V	A	L	I	D	A	T	I	O	N

NSACETIOEXPT

Set realistic ones to minimise repeat calls

E	X	P	E	C	T	A	T	I	O	N	S

IHNASRPTEO

Procedures can be found here

S	H	A	R	E	P	O	I	N	T

AMEN

Use yours and your caller's!

N	A	M	E

ATTNITEEV

Repeating key parts of what caller tells you demonstrates that you are being this

A	T	T	E	N	T	I	V	E

GSNEIADDNTRUN

Gain this by asking open questions

U

N

D

E

R

S

T

A

N

D

I

N

G

CREAP

To make caller aware of what will happen next

R	E	C	A	P

© 2012 PuzzleFast.com, Noncommercial Use Only