1. | CONTRACT + PRODUCT - Customer provide a valid contract number and the requested part must be listed on the Contract. If the part is not listed on any of the Contracts associated with the customer’s CCO ID, they are not entitled. | A. | ECL 4 | |
2. | SERIAL NUMBER MATCH PRODUCT ID – This level of entitlement is the second level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, entitlement will fail. | B. | ECL 5 | |
3. | Serial Number Required Match Product: All Serialized PIDs - This level of entitlement has the same authentication and enforcement controls as ECL 6 (serial number and product ID match enforcement), except that this key does not lower entitlement for products categorized as non-group S. All serialized PIDs are authenticated and enforced and only non-serialized. PIDs get a lower level of entitlement. | C. | ECL 6 | |
4. | SERIAL NUMBER REQUIRED-ENFORCE AT CONTRACT – Customer must provide a valid Contract number and will be asked for a Serial Number. If the customer is unable to provide a Serial Number, they will still be entitled as long as the contract is in a status that is seen by our systems as active (Active, QA-Hold, Signed, or Overdue). | D. | ECL 4 (LEGACY) | |
5. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + LOC MATCH CONTRACT – This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. For NBD orders, the countries must match; for Premium orders, the postal code must match. Finally, the customer provided contract for the RMA must match the entitled contract. | E. | ECL 8 | |
6. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + LOC – This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. For NBD orders, the countries must match; for Premium orders, the postal code must match. | F. | ECL 10 | |
7. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + MATCH LOC - This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. If the Installed Site does not match the Ship To address: for NBD orders, the Ship-To country must be listed as an active install site within the Entitled contract.; for Premium orders, the city and/or postal code must be listed in the Entitled contract as an active install site. | G. | ECL 7 | |
8. | SERIAL NUMBER – ENFORCE AT PRODUCT ID – Customer provide a valid contract number and the requested part must be listed on the Contract. If the part is not listed on any of the Contracts associated with the customer’s CCO ID, they are not entitled. Customer will be asked for serial number. If the customer is unable to provide a serial number, they will still be entitled as long as the PID is covered under a contract that is associated with their Cisco.com ID. | H. | ECL 9 | |
9. | SERIAL NUMBER – This level of entitlement is serial number enforcement. Customer must provide an active serial number that is entitled under a contract where the customer’s company is the Entitled Party. If the serial number is not covered under a contract in the customer’s CPR profile but is covered under a contract, LSC should follow the Contract Association Process. | I. | ECL2 |
D | 1. | CONTRACT + PRODUCT - Customer provide a valid contract number and the requested part must be listed on the Contract. If the part is not listed on any of the Contracts associated with the customer’s CCO ID, they are not entitled. | A. | ECL 4 |
C | 2. | SERIAL NUMBER MATCH PRODUCT ID – This level of entitlement is the second level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, entitlement will fail. | B. | ECL 5 |
F | 3. | Serial Number Required Match Product: All Serialized PIDs - This level of entitlement has the same authentication and enforcement controls as ECL 6 (serial number and product ID match enforcement), except that this key does not lower entitlement for products categorized as non-group S. All serialized PIDs are authenticated and enforced and only non-serialized. PIDs get a lower level of entitlement. | C. | ECL 6 |
I | 4. | SERIAL NUMBER REQUIRED-ENFORCE AT CONTRACT – Customer must provide a valid Contract number and will be asked for a Serial Number. If the customer is unable to provide a Serial Number, they will still be entitled as long as the contract is in a status that is seen by our systems as active (Active, QA-Hold, Signed, or Overdue). | D. | ECL 4 (LEGACY) |
E | 5. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + LOC MATCH CONTRACT – This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. For NBD orders, the countries must match; for Premium orders, the postal code must match. Finally, the customer provided contract for the RMA must match the entitled contract. | E. | ECL 8 |
G | 6. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + LOC – This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. For NBD orders, the countries must match; for Premium orders, the postal code must match. | F. | ECL 10 |
H | 7. | SERIAL NUMBER REQUIRED: MATCH PRODUCT + MATCH LOC - This level of entitlement is the third level of serial number enforcement. Customer must provide a serial number that is entitled under a contract where the customer’s company is the Entitled Party. Additionally the SVO system will check the product ID of the serial number to make sure that it matches the product ID of the hardware being requested. If the product ID does not match, the entitlement requirements have not been met. Also, the location of the Installed Site must match the Ship To address in the RMA. If the Installed Site does not match the Ship To address: for NBD orders, the Ship-To country must be listed as an active install site within the Entitled contract.; for Premium orders, the city and/or postal code must be listed in the Entitled contract as an active install site. | G. | ECL 7 |
A | 8. | SERIAL NUMBER – ENFORCE AT PRODUCT ID – Customer provide a valid contract number and the requested part must be listed on the Contract. If the part is not listed on any of the Contracts associated with the customer’s CCO ID, they are not entitled. Customer will be asked for serial number. If the customer is unable to provide a serial number, they will still be entitled as long as the PID is covered under a contract that is associated with their Cisco.com ID. | H. | ECL 9 |
B | 9. | SERIAL NUMBER – This level of entitlement is serial number enforcement. Customer must provide an active serial number that is entitled under a contract where the customer’s company is the Entitled Party. If the serial number is not covered under a contract in the customer’s CPR profile but is covered under a contract, LSC should follow the Contract Association Process. | I. | ECL2 |