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Professional Terminology: Veterinary Business Practices
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Reception:The first impression of your entire veterinary team.
Human Resources: Responsible for hiring the perfect team to carry and grow according to practices.
Work: Clients are not an interruption they are our:________
Employee Development: Improves vision, empowerment, and problem solving. Begins with the proper hiring process.
Positive Stress: the bodies natural ability to cope with stress, produces satisfaction and relief.
Negative Stress: Reacts to normal situations in a severe manner; affects person mentally emotionally, and physically.
Theft: Leading cause of unexplained inventory reduction.
Termination: One verbal warning and three written warnings may be allowed before:_________
Employee Standards Act: Provides the minimum standards that employers and employees must follow in this province.
Analyticals: "OWLs" focus on facts, take time to decide, perfectionists, precise
Complaints: opportunities, tell you rather than others, loyal clients, improve client service
Texas: "method" thank client, explain situation, acknowledge or ask, solution
Ethics: social, personal, professional
Veterinarians Act: minimum standards for veterinary facilities in Ontario, regulate the veterinary profession.
Felony: a crime sufficiently serious to be punishable by death or a term in state or federal prison.
Negligence: performance of an act that a reasonable person would not perform.
Malpractice: form of negligence resulting in injury to patient; intentional, unintentional
Document: essential task to avoiding malpractice suits
Medical records: owned by practice; client can request a copy at any time
CVO: acronym for the organization that regulates the practice of veterinary medicine in Ontario to protect the public interest.
Professional Terminology: Veterinary Business Practices
Across:5. | Provides the minimum standards that employers and employees must follow in this province. | 7. | form of negligence resulting in injury to patient; intentional, unintentional | 10. | the bodies natural ability to cope with stress, produces satisfaction and relief. | 14. | "OWLs" focus on facts, take time to decide, perfectionists, precise |
| 15. | Leading cause of unexplained inventory reduction. | 17. | acronym for the organization that regulates the practice of veterinary medicine in Ontario to protect the public interest. | 18. | minimum standards for veterinary facilities in Ontario, regulate the veterinary profession. | 19. | Improves vision, empowerment, and problem solving. Begins with the proper hiring process. |
| | Down:1. | Reacts to normal situations in a severe manner; affects person mentally emotionally, and physically. | 2. | owned by practice; client can request a copy at any time | 3. | Clients are not an interruption they are our:________ | 4. | The first impression of your entire veterinary team. | 6. | performance of an act that a reasonable person would not perform. | 8. | One verbal warning and three written warnings may be allowed before:_________ |
| 9. | essential task to avoiding malpractice suits | 11. | Responsible for hiring the perfect team to carry and grow according to practices. | 12. | a crime sufficiently serious to be punishable by death or a term in state or federal prison. | 13. | social, personal, professional | 15. | "method" thank client, explain situation, acknowledge or ask, solution | 16. | opportunities, tell you rather than others, loyal clients, improve client service |
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© 2014
PuzzleFast.com, Noncommercial Use Only
Professional Terminology: Veterinary Business Practices
Across:5. | Provides the minimum standards that employers and employees must follow in this province. | 7. | form of negligence resulting in injury to patient; intentional, unintentional | 10. | the bodies natural ability to cope with stress, produces satisfaction and relief. | 14. | "OWLs" focus on facts, take time to decide, perfectionists, precise |
| 15. | Leading cause of unexplained inventory reduction. | 17. | acronym for the organization that regulates the practice of veterinary medicine in Ontario to protect the public interest. | 18. | minimum standards for veterinary facilities in Ontario, regulate the veterinary profession. | 19. | Improves vision, empowerment, and problem solving. Begins with the proper hiring process. |
| | Down:1. | Reacts to normal situations in a severe manner; affects person mentally emotionally, and physically. | 2. | owned by practice; client can request a copy at any time | 3. | Clients are not an interruption they are our:________ | 4. | The first impression of your entire veterinary team. | 6. | performance of an act that a reasonable person would not perform. | 8. | One verbal warning and three written warnings may be allowed before:_________ |
| 9. | essential task to avoiding malpractice suits | 11. | Responsible for hiring the perfect team to carry and grow according to practices. | 12. | a crime sufficiently serious to be punishable by death or a term in state or federal prison. | 13. | social, personal, professional | 15. | "method" thank client, explain situation, acknowledge or ask, solution | 16. | opportunities, tell you rather than others, loyal clients, improve client service |
| |
© 2014
PuzzleFast.com, Noncommercial Use Only