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You Down with PPC??

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Across:

1.	When an address change is completed, customer service must ___ the phone number or attempt to obtain if one is not on file.
3.	If a cardholder does not recognize charges on their account, we must offer to file a ____.
4.	Besides getting the First and Last name of the cardholder, It is ___ that we let the caller know that they have reached customer service and who they are speaking to.
7.	"When you give us your mobile phone number, we have your permission to send message ___ to that number about your account. Message and data rates may apply."
8.	Before the card is ___, it is mandatory to explain that it can not be reactivated.
10.	If the card has been lost or stolen, it is critical to review ___ history with the cardholder in order to determine if any fraudulant activity has been attempted or posted to the account.
11.	Must be verified if present on any account in CSP.
13.	When processing a card replacement, we must advise the cardholder of any ____ associated with the replacement.

Down:

2.	If a caller request to ___ to a supervisor or manager, attempt to de-escalate the call otherwise transfer to a supervisor.
5.	"In order to assist you today I needed to engage a language ____. Do I have your approval to continue with an ____ contracted by Chase to assist you today?"
6.	When activating a card in CSP, we must advise that the ___ must be set up in the automated system.
9.	We must verify the ___ on each and every card replacement.
12.	"Thank you for calling Customer Service."

© 2014 PuzzleFast.com, Noncommercial Use Only

You Down with PPC??

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Across:

1.	When an address change is completed, customer service must ___ the phone number or attempt to obtain if one is not on file.
3.	If a cardholder does not recognize charges on their account, we must offer to file a ____.
4.	Besides getting the First and Last name of the cardholder, It is ___ that we let the caller know that they have reached customer service and who they are speaking to.
7.	"When you give us your mobile phone number, we have your permission to send message ___ to that number about your account. Message and data rates may apply."
8.	Before the card is ___, it is mandatory to explain that it can not be reactivated.
10.	If the card has been lost or stolen, it is critical to review ___ history with the cardholder in order to determine if any fraudulant activity has been attempted or posted to the account.
11.	Must be verified if present on any account in CSP.
13.	When processing a card replacement, we must advise the cardholder of any ____ associated with the replacement.

Down:

2.	If a caller request to ___ to a supervisor or manager, attempt to de-escalate the call otherwise transfer to a supervisor.
5.	"In order to assist you today I needed to engage a language ____. Do I have your approval to continue with an ____ contracted by Chase to assist you today?"
6.	When activating a card in CSP, we must advise that the ___ must be set up in the automated system.
9.	We must verify the ___ on each and every card replacement.
12.	"Thank you for calling Customer Service."

© 2014 PuzzleFast.com, Noncommercial Use Only