Puzzle Home

Make everything smaller

Make everything bigger

Puzzle

Unit 4

	1
				2		3



											4
						5
6
									7
											8

								9



		10

	11

Across:

2.	A customer service professional should be knowledgeable about products and ___.
5.	The ability to meet customers' needs and resolve customers' problems.
6.	Customer-first ___ means viewing customers as most important.
8.	Establishing eye ___ and greeting with a smile are ways to build rapport with customers.

9.	The ability to provide consistently good service.
10.	Knowing who to contact if he lacks the information shows professional ___.
11.	An example of people ___ is showing a personal interest in the customer.

Down:

1.	Being sensitive to customers' wants and able to understand their preferences show personalised ___.
3.	People orientation means taking the initiative to establish ___ with customers.
4.	Positive attitude refers to being ___ and taking initiative.

7.	Having positive attitude also means willing to go the extra ___ for the custom
9.	Customers need to be treated with ___.

© 2014 PuzzleFast.com, Noncommercial Use Only

Unit 4

1

R

E

2

S

E

3

R

V

I

C

E

S

S

A

P

P

O

P

N

O

4

P

S

5

R

E

S

O

U

R

C

E

F

U

L

N

E

S

S

6

M

I

N

D

S

E

T

O

V

7

M

A

E

I

8

C

O

N

T

A

C

T

N

L

T

E

9

R

E

L

I

A

B

I

L

I

T

Y

S

E

V

S

S

E

P

10

C

O

M

P

E

T

E

N

C

E

C

11

O

R

I

E

N

T

A

T

I

O

N

Across:

2.	A customer service professional should be knowledgeable about products and ___.
5.	The ability to meet customers' needs and resolve customers' problems.
6.	Customer-first ___ means viewing customers as most important.
8.	Establishing eye ___ and greeting with a smile are ways to build rapport with customers.

9.	The ability to provide consistently good service.
10.	Knowing who to contact if he lacks the information shows professional ___.
11.	An example of people ___ is showing a personal interest in the customer.

Down:

1.	Being sensitive to customers' wants and able to understand their preferences show personalised ___.
3.	People orientation means taking the initiative to establish ___ with customers.
4.	Positive attitude refers to being ___ and taking initiative.

7.	Having positive attitude also means willing to go the extra ___ for the custom
9.	Customers need to be treated with ___.

© 2014 PuzzleFast.com, Noncommercial Use Only