Puzzle 20140904860658

en CR 18 AUTO DEBIT : Upon successful payment via credit card, CSE should offer customer for _________ HISTORY : Under this TAB, we can check whether we have amended the account name in CRM at Contact information -> View details -> ___________ RELOCATION SWAP : Customer A wanted to relocate his Astro set and he is using Legacy box. What we should offer customer A ? CHANNEL 200 : Through _______ , customer will be able to purchase an array of great package offered by Astro for unbelievable value. INTERACTION MASTER : Tools to update interaction. SUMMARIZATION : One of the best way CSE can practice before end the call to make sure the interaction is not misleading is by doing ___________ of the content he updated in interaction. e BILLING : For billing enquiry, we need to upsell credit card payment method, SMS service for balance check and ________ service TECH SWAP : Customer who has technical issue with his legacy box, we should upsell _________ RELOCATION : For DSO-related call, we should offer Voluntary Churn Gating offers, such as offer free _______ service for customer who is shifting SELF SERVICE : Customer calls for one time payment and refuses auto debit service. We should upsell _______ payment through SMS or IVR payment. interaction : Before saving ________ in CRM, we need to check to ensure all info updated according to what we have communicated to customer. MISLEADING : Any additional info updated in interaction content without informing to customer would be categorized as content. ALTERNATIVE : If payment via credit/debit card is unsuccessful, CSE should offer ___________ card. PARENTAL LOCK : Customer can use __________ to limit viewing. AMSS : Customer can view latest bill summary via _______. MULTIROOM : Customer with Superpack package can enjoy the great savings by subscribing _________ set. ASTROCIR CLEPOINTS : As reward and appreciation from Astro towards our loyal customer, all active Astro customer can collect and redeem ________ ASTRO LIFE STYLE : Customer can made payment via AMEX/ DINERS credit card at _________. FULL NAME : CSE have to make sure the cursor is not at __________column when want to update new contact number.

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Across:

2.	One of the best way CSE can practice before end the call to make sure the interaction is not misleading is by doing ___________ of the content he updated in interaction.
4.	Before saving ________ in CRM, we need to check to ensure all info updated according to what we have communicated to customer.
7.	Customer with Superpack package can enjoy the great savings by subscribing _________ set.
8.	For DSO-related call, we should offer Voluntary Churn Gating offers, such as offer free _______ service for customer who is shifting
11.	Tools to update interaction.

13.	Customer calls for one time payment and refuses auto debit service. We should upsell _______ payment through SMS or IVR payment.
15.	Under this TAB, we can check whether we have amended the account name in CRM at Contact information -> View details -> ___________
16.	As reward and appreciation from Astro towards our loyal customer, all active Astro customer can collect and redeem ________
17.	Customer can use __________ to limit viewing.
18.	Upon successful payment via credit card, CSE should offer customer for _________

Down:

1.	Any additional info updated in interaction content without informing to customer would be categorized as content.
3.	If payment via credit/debit card is unsuccessful, CSE should offer ___________ card.
5.	For billing enquiry, we need to upsell credit card payment method, SMS service for balance check and ________ service
6.	CSE have to make sure the cursor is not at __________column when want to update new contact number.

9.	Customer A wanted to relocate his Astro set and he is using Legacy box. What we should offer customer A ?
10.	Customer who has technical issue with his legacy box, we should upsell _________
12.	Customer can view latest bill summary via _______.
14.	Through _______ , customer will be able to purchase an array of great package offered by Astro for unbelievable value.

Across:

2.	One of the best way CSE can practice before end the call to make sure the interaction is not misleading is by doing ___________ of the content he updated in interaction.
4.	Before saving ________ in CRM, we need to check to ensure all info updated according to what we have communicated to customer.
7.	Customer with Superpack package can enjoy the great savings by subscribing _________ set.
8.	For DSO-related call, we should offer Voluntary Churn Gating offers, such as offer free _______ service for customer who is shifting
11.	Tools to update interaction.

13.	Customer calls for one time payment and refuses auto debit service. We should upsell _______ payment through SMS or IVR payment.
15.	Under this TAB, we can check whether we have amended the account name in CRM at Contact information -> View details -> ___________
16.	As reward and appreciation from Astro towards our loyal customer, all active Astro customer can collect and redeem ________
17.	Customer can use __________ to limit viewing.
18.	Upon successful payment via credit card, CSE should offer customer for _________

Down:

1.	Any additional info updated in interaction content without informing to customer would be categorized as content.
3.	If payment via credit/debit card is unsuccessful, CSE should offer ___________ card.
5.	For billing enquiry, we need to upsell credit card payment method, SMS service for balance check and ________ service
6.	CSE have to make sure the cursor is not at __________column when want to update new contact number.

9.	Customer A wanted to relocate his Astro set and he is using Legacy box. What we should offer customer A ?
10.	Customer who has technical issue with his legacy box, we should upsell _________
12.	Customer can view latest bill summary via _______.
14.	Through _______ , customer will be able to purchase an array of great package offered by Astro for unbelievable value.