en CR Customer service skills 18 Presentation Interpersonal Communication BodyLanguage FacetoFace Behaviour Attitude UrgentSituations DifficultSituations Gestures FirstImpressions Jargon Tact Pitch Language Pace ActiveListening ReflectiveListening

Customer service skills

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Across:

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Down:

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Customer service skills

1

B

2

D

I

F

I

C

U

L

T

S

I

T

U

A

T

I

O

N

S

D

3

A

Y

C

4

U

L

T

5

C

R

A

6

F

I

7

J

A

8

R

G

O

N

G

N

A

V

E

M

E

G

C

E

F

M

9

L

A

N

G

U

A

G

E

L

U

T

A

T

I

10

P

E

N

S

G

O

S

R

C

I

11

B

I

E

F

12

A

T

I

T

U

D

E

T

C

E

T

A

E

S

I

A

H

U

C

N

13

P

A

C

E

V

T

A

E

I

N

E

I

V

14

T

A

C

T

N

T

L

O

I

G

C

A

I

N

O

H

T

S

U

N

15

F

I

R

S

T

I

M

P

R

E

S

I

O

N

S

O

E

N

16

I

N

T

E

R

P

E

R

S

O

N

A

L

I

N

17

G

E

S

T

U

R

E

S

Across:

2.
7.
9.
12.
13.
14.
15.
16.
17.

Down:

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3.
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5.
6.
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10.
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