Make everything smaller

Make everything bigger

Unit 3 Crossword Puzzle

				1



	2											3
									4
							5



6
												7

Across:

1.	External customers are people ___ our organisation who may be our current or future customers.
5.	A ___ system allows the company to know how well it is providing needs and meeting expectations

6.	Benchmarking helps to raise standards and ___
7.	Benchmarking is important because it builds ___ and commitment among employees

Down:

1.	___ culture is what the customer encounters in terms of the organisation's service culture.
2.	Someone who pays for goods and services.

3.	Service culture includes the values, beliefs and ___ of the organisation.
4.	Internal customers are also known as ___ partners.

© 2014 PuzzleFast.com, Noncommercial Use Only

Unit 3 Crossword Puzzle

1

O

U

T

S

I

D

E

R

G

A

2

C

N

3

P

U

I

4

S

R

S

S

5

F

E

E

D

B

A

C

K

T

A

R

C

O

T

V

T

M

I

I

I

6

P

E

R

F

O

R

M

A

N

C

E

C

R

N

E

7

E

N

T

H

U

S

I

A

S

M

A

S

L

Across:

1.	External customers are people ___ our organisation who may be our current or future customers.
5.	A ___ system allows the company to know how well it is providing needs and meeting expectations

6.	Benchmarking helps to raise standards and ___
7.	Benchmarking is important because it builds ___ and commitment among employees

Down:

1.	___ culture is what the customer encounters in terms of the organisation's service culture.
2.	Someone who pays for goods and services.

3.	Service culture includes the values, beliefs and ___ of the organisation.
4.	Internal customers are also known as ___ partners.

© 2014 PuzzleFast.com, Noncommercial Use Only