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CR
Unit 3 Crossword Puzzle
8
customer : Someone who pays for goods and services.
organisational : ___ culture is what the customer encounters in terms of the organisation's service culture.
practices : Service culture includes the values, beliefs and ___ of the organisation.
feedback : A ___ system allows the company to know how well it is providing needs and meeting expectations
service : Internal customers are also known as ___ partners.
enthusiasm : Benchmarking is important because it builds ___ and commitment among employees
outside : External customers are people ___ our organisation who may be our current or future customers.
performance : Benchmarking helps to raise standards and ___
Unit 3 Crossword Puzzle
Across:1. | External customers are people ___ our organisation who may be our current or future customers. | 5. | A ___ system allows the company to know how well it is providing needs and meeting expectations |
| 6. | Benchmarking helps to raise standards and ___ | 7. | Benchmarking is important because it builds ___ and commitment among employees |
| | Down:1. | ___ culture is what the customer encounters in terms of the organisation's service culture. | 2. | Someone who pays for goods and services. |
| 3. | Service culture includes the values, beliefs and ___ of the organisation. | 4. | Internal customers are also known as ___ partners. |
| |
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PuzzleFast.com, Noncommercial Use Only
Unit 3 Crossword Puzzle
Across:1. | External customers are people ___ our organisation who may be our current or future customers. | 5. | A ___ system allows the company to know how well it is providing needs and meeting expectations |
| 6. | Benchmarking helps to raise standards and ___ | 7. | Benchmarking is important because it builds ___ and commitment among employees |
| | Down:1. | ___ culture is what the customer encounters in terms of the organisation's service culture. | 2. | Someone who pays for goods and services. |
| 3. | Service culture includes the values, beliefs and ___ of the organisation. | 4. | Internal customers are also known as ___ partners. |
| |
© 2014
PuzzleFast.com, Noncommercial Use Only