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Unit 13 Crossword Puzzle
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positive : ___ response is a type of feedback when customers are happy and satisfied.
service : Obtaining feedback is the best planned and intentional effort to improve ___.
neutral : A type of feedback which is considered as a suggestion is ___ response.
surveys : One way to obtain customer feedback is to conduct ___.
telephone : A method of gathering feedback through surveys is to personally call the customers by ___.
focus : A customer ___ group is led by an experienced facilitator to identify customer requirements and expectations.
expensive : Customer focus groups are more ___ to administer.
site : The purpose of an on-___ customer visit is to visit the customer's home or place of business to learn how to make products/services better for customers.
promotions : Maintaining customer databases is important so as to suggest offers and ___.
panel : A customer ___ consists of a group of customers who are consulted regularly about their needs and satisfaction with products and services provided.
interactive : An advantage of customer focus groups is that they are ___.
Unit 13 Crossword Puzzle
Across:2. | Maintaining customer databases is important so as to suggest offers and ___. | 5. | Obtaining feedback is the best planned and intentional effort to improve ___. | 7. | Customer focus groups are more ___ to administer. |
| 8. | The purpose of an on-___ customer visit is to visit the customer's home or place of business to learn how to make products/services better for customers. | 9. | An advantage of customer focus groups is that they are ___. |
| | Down:1. | A customer ___ group is led by an experienced facilitator to identify customer requirements and expectations. | 2. | ___ response is a type of feedback when customers are happy and satisfied. | 3. | A method of gathering feedback through surveys is to personally call the customers by ___. |
| 4. | A customer ___ consists of a group of customers who are consulted regularly about their needs and satisfaction with products and services provided. | 5. | One way to obtain customer feedback is to conduct ___. | 6. | A type of feedback which is considered as a suggestion is ___ response. |
| |
© 2014
PuzzleFast.com, Noncommercial Use Only
Unit 13 Crossword Puzzle
Across:2. | Maintaining customer databases is important so as to suggest offers and ___. | 5. | Obtaining feedback is the best planned and intentional effort to improve ___. | 7. | Customer focus groups are more ___ to administer. |
| 8. | The purpose of an on-___ customer visit is to visit the customer's home or place of business to learn how to make products/services better for customers. | 9. | An advantage of customer focus groups is that they are ___. |
| | Down:1. | A customer ___ group is led by an experienced facilitator to identify customer requirements and expectations. | 2. | ___ response is a type of feedback when customers are happy and satisfied. | 3. | A method of gathering feedback through surveys is to personally call the customers by ___. |
| 4. | A customer ___ consists of a group of customers who are consulted regularly about their needs and satisfaction with products and services provided. | 5. | One way to obtain customer feedback is to conduct ___. | 6. | A type of feedback which is considered as a suggestion is ___ response. |
| |
© 2014
PuzzleFast.com, Noncommercial Use Only