T1 Word Match

1.	Alternate Pick Up Person	A.	Agent's may not process a refund/replacement for this type of return.
2.	Music Download Service	B.	Store has up to 4 hours to complete this type of order.
3.	WM.com Passwords	C.	We must delete our customer's payment information before we do this.
4.	De-auth Process	D.	Managers or floor support at our contact centers are unable to issue these
5.	Suspicious Text	E.	We transfer to T2 for these types of contacts.
6.	BBB Complaints	F.	Can be authorized to play on up to 3 computers at a time.
7.	Ghost Warranty	G.	These can be up to 12 characters long
8.	Returns Center	H.	Advise the order did not pass some of the verification steps during processing. Refer to financial institution to verify billing address, billing name, billing phone number on file
9.	Close Account	I.	We only have 5 of these.
10.	Follow Up ID	J.	CCA will not prompt you to do this type of call tag
11.	Small Parcel	K.	If a Pick Up Today order cancels because it's out of stock at the store, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else.
12.	Goodwill GC	L.	When a customer designates someone else to retrieve an item for them
13.	WMA files	M.	Field we use to enter which department we are escalating to in Remedy
14.	AVSFAIL	N.	customer needs old computer, agents cannot perform this
15.	Cookies	O.	Plan coverage begins on date of plan purchase (not after manufacturer warranty expires)
16.	Reshop	P.	If customer has removed all items in their cart but it's still showing a dollar value
17.	lit	Q.	Stored data in a web browser that can prevent a customer from storing new information
18.	PCP	R.	This has been discontinued.
19.	PUT	S.	One of our key identifiers for Phishing emails
20.	PUT	T.	We use this hotkey for Lost in Transit or no movement

T1 Word Match

1.	Alternate Pick Up Person → L
2.	Music Download Service → R
3.	WM.com Passwords → G
4.	De-auth Process → N
5.	Suspicious Text → S
6.	BBB Complaints → E
7.	Ghost Warranty → P
8.	Returns Center → I
9.	Close Account → C
10.	Follow Up ID → M
11.	Small Parcel → J
12.	Goodwill GC → D
13.	WMA files → F
14.	AVSFAIL → H
15.	Cookies → Q
16.	Reshop → K
17.	lit → T
18.	PCP → O
19.	PUT → B
20.	PUT → B