Make everything smaller

Make everything bigger

Unit 5 Crossword Puzzle

										1
	2
				3

	4

				5


	6					7
8

Across:

3.	The distance that feels comfortable between you and another person is known as ___ space.
4.	An example of non-verbal communication is ___ language.

5.	___ is just processing sounds.
8.	To obtain complete information on a customer's needs or a problem, use ___ questions.

Down:

1.	One technique for effective communication is to be ___ to listen.
2.	Conveying messages, ideas and feelings between individuals using understood spoken words is known as ___ communication.
3.	How we feel about the message, the receiver or even ourselves are examples of ___ barriers.

6.	To show you are listening, extract ___ points and rephrase them.
7.	To show that you are paying attention to what the other party is saying, ___ occasionally.

© 2015 PuzzleFast.com, Noncommercial Use Only

Unit 5 Crossword Puzzle

										1 R
	2 V									E
	E			3 P	E	R	S	O	N	A	L
	R			S						D
	4 B	O	D	Y						Y
	A			C
	L			5 H	E	A	R	I	N	G
				O
				L
	6 M			O		7 N
8 B	A	C	K	G	R	O	U	N	D
	I			I		D
	N			C
				A
				L

Across:

3.	The distance that feels comfortable between you and another person is known as ___ space.
4.	An example of non-verbal communication is ___ language.

5.	___ is just processing sounds.
8.	To obtain complete information on a customer's needs or a problem, use ___ questions.

Down:

1.	One technique for effective communication is to be ___ to listen.
2.	Conveying messages, ideas and feelings between individuals using understood spoken words is known as ___ communication.
3.	How we feel about the message, the receiver or even ourselves are examples of ___ barriers.

6.	To show you are listening, extract ___ points and rephrase them.
7.	To show that you are paying attention to what the other party is saying, ___ occasionally.

© 2015 PuzzleFast.com, Noncommercial Use Only