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Chapter 13
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salesperson asks the customer if he or she needs assistance : Service Approach
the salesperson simply welcomes the customer to the store : Greeting Approach
the salesperson makes a comment or asks questions about a product in which the customer shows interest :Merchandise Approach
expressing yourself through body language: Nonverbal Communication
require more than a yes or no answer: Open-Ended Questions
learning what the customer is looking for in a good or service in order to decide what products to show
: Determining Needs
education the customer about the products features and benefits : Presenting Product
getting the customers positive agreement to buy : Closing The Sale
creating a means of maintaining contact with the customer after the sale is completed :
Relationship Building
suggesting additional merchandise or services that will save your customer money or help your customer better enjoy the original purchase : Suggestion Selling
Chapter 13
Across:2. | Presenting Product | 3. | Greeting Approach | 4. | | 6. | Nonverbal Communication |
| 7. | | 9. | Suggestion Selling | 10. | | 11. | Service Approach |
| | Down:1. | Open-Ended Questions | 5. | Merchandise Approach |
| | |
© 2015
PuzzleFast.com, Noncommercial Use Only
Chapter 13
Across:2. | Presenting Product | 3. | Greeting Approach | 4. | | 6. | Nonverbal Communication |
| 7. | | 9. | Suggestion Selling | 10. | | 11. | Service Approach |
| | Down:1. | Open-Ended Questions | 5. | Merchandise Approach |
| | |
© 2015
PuzzleFast.com, Noncommercial Use Only