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Chapter 13
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salesperson asks the customer if he or she needs assistance: service approach
salesperson simply welcomes the customer to the store: greeting approach
salesperson makes a comment or asks questions about a product in which the customer shows interest: merchandise approach
expressing yourself through body language: nonverbal communication
requires more than a yes or no answer: open-ended questions
learning what the customer is looking for in a good or service in order to decide what products to show: determining needs
educating the customer about the products futures and benefits: presenting product
getting the customers positive agreement to buy: closing the sale
creating a means of maintaining contact with the customer after the sale is completed: relationship building
suggesting additional merchandise or services that will save your customer money: suggestion selling
Chapter 13
Across:1. | presenting product | 4. | closing the sale | 6. | open-ended questions | 8. | suggestion selling | 9. | relationship building | 10. | determining needs |
| | Down:2. | greeting approach | 3. | merchandise approach | 5. | service approach | 7. | nonverbal communication |
| |
© 2015
PuzzleFast.com, Noncommercial Use Only
Chapter 13
Across:1. | presenting product | 4. | closing the sale | 6. | open-ended questions | 8. | suggestion selling | 9. | relationship building | 10. | determining needs |
| | Down:2. | greeting approach | 3. | merchandise approach | 5. | service approach | 7. | nonverbal communication |
| |
© 2015
PuzzleFast.com, Noncommercial Use Only