1:00
en
CR
Bad News Credibility
10
Severity : is how serious or detrimental the bad news
Controllability : is the degree to which the bad-news message receiver can alter the outcome
Likelihood : relates to the probability of the bad event occurring
buffer : is a statement to establish common ground, show appreciation, state your sympathy, or otherwise express goodwill
Teaser message : When delivering bad news, you may choose to use a form of buffer referred to as a teaser message
Mum effect : occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state the bad news
Competence : refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done
Caring :implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability
Character : refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values
Credibility : is your reputation for being trustworthy—trustworthy to perform your work with excellence; to care about those you work with and for; to live by high ethical, corporate, and personal values; and to deliver on your promises
Bad News Credibility
Across:2. | When delivering bad news, you may choose to use a form of buffer referred to as a teaser message | 7. | refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values | 9. | is the degree to which the bad-news message receiver can alter the outcome |
| | Down:1. | relates to the probability of the bad event occurring | 3. | occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state the bad news | 4. | is your reputation for being trustworthy—trustworthy to perform your work with excellence; to care about those you work with and for; to live by high ethical, corporate, and personal values; and to deliver on your promises | 5. | is a statement to establish common ground, show appreciation, state your sympathy, or otherwise express goodwill | 6. | is how serious or detrimental the bad news | 7. | refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done | 8. | implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability |
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© 2015
PuzzleFast.com, Noncommercial Use Only
Bad News Credibility
Across:2. | When delivering bad news, you may choose to use a form of buffer referred to as a teaser message | 7. | refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values | 9. | is the degree to which the bad-news message receiver can alter the outcome |
| | Down:1. | relates to the probability of the bad event occurring | 3. | occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state the bad news | 4. | is your reputation for being trustworthy—trustworthy to perform your work with excellence; to care about those you work with and for; to live by high ethical, corporate, and personal values; and to deliver on your promises | 5. | is a statement to establish common ground, show appreciation, state your sympathy, or otherwise express goodwill | 6. | is how serious or detrimental the bad news | 7. | refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done | 8. | implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability |
| |
© 2015
PuzzleFast.com, Noncommercial Use Only