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Going for Gold Customer Service
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clarify : to double check the facts
groomed : to make a great first impression all staff should be well ________
apologise : to show that you care when dealing with a complaint
smile : Before you answer any calls always remember and ____
three : What is the maximum amount of rings before the call is answered
body : what type of language makes up 55% of effective communication when face to face
Promises : when resolving a complaint you should keep your __________
Name : you should use your ________when answering the phone
Mirror : _________ feelings let your customers know that you understand how their feeling
Going for Gold Customer Service
Across:2. | you should use your ________when answering the phone | 4. | What is the maximum amount of rings before the call is answered | 5. | _________ feelings let your customers know that you understand how their feeling | 6. | when resolving a complaint you should keep your __________ |
| | Down:1. | Before you answer any calls always remember and ____ | 3. | to make a great first impression all staff should be well ________ |
| |
© 2015
PuzzleFast.com, Noncommercial Use Only
Going for Gold Customer Service
Across:2. | you should use your ________when answering the phone | 4. | What is the maximum amount of rings before the call is answered | 5. | _________ feelings let your customers know that you understand how their feeling | 6. | when resolving a complaint you should keep your __________ |
| | Down:1. | Before you answer any calls always remember and ____ | 3. | to make a great first impression all staff should be well ________ |
| |
© 2015
PuzzleFast.com, Noncommercial Use Only