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en
CR
Unit 1 Crossword Puzzle
12
ease : The last step in welcoming customers is to put customers at ___.
compliment : One way to put a customer at ease is to give a sincere ___.
leading : "Navy blue is a nicer colour, don't you agree?" is an example of a ___ question.
recognition : An element of a good greeting is to give immediate ___.
straight : To project confidence and enthusiasm, the salesperson should keep the head ___.
name : An important etiquette is to remember the customer's ___.
touchpoint : The interface of a product, service or brand with customers, employees and other stakeholders is known as a ___.
verbal : An acknowledgement is a non-___ greeting.
smile : The moment you see a customer, you should ___.
impression : The importance of being well-groomed is to give a good ___.
sincere : When greeting the customer, it should be warm and ___.
cleanliness : An example of a touchpoint is the size or ___ of fitting rooms.
Unit 1 Crossword Puzzle
Across:1. | An example of a touchpoint is the size or ___ of fitting rooms. | 3. | "Navy blue is a nicer colour, don't you agree?" is an example of a ___ question. | 6. | The moment you see a customer, you should ___. | 7. | The interface of a product, service or brand with customers, employees and other stakeholders is known as a ___. | 9. | An important etiquette is to remember the customer's ___. | 10. | An element of a good greeting is to give immediate ___. | 11. | One way to put a customer at ease is to give a sincere ___. |
| | Down:2. | The importance of being well-groomed is to give a good ___. | 4. | The last step in welcoming customers is to put customers at ___. | 5. | When greeting the customer, it should be warm and ___. | 6. | To project confidence and enthusiasm, the salesperson should keep the head ___. | 8. | An acknowledgement is a non-___ greeting. |
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© 2016
PuzzleFast.com, Noncommercial Use Only
Unit 1 Crossword Puzzle
Across:1. | An example of a touchpoint is the size or ___ of fitting rooms. | 3. | "Navy blue is a nicer colour, don't you agree?" is an example of a ___ question. | 6. | The moment you see a customer, you should ___. | 7. | The interface of a product, service or brand with customers, employees and other stakeholders is known as a ___. | 9. | An important etiquette is to remember the customer's ___. | 10. | An element of a good greeting is to give immediate ___. | 11. | One way to put a customer at ease is to give a sincere ___. |
| | Down:2. | The importance of being well-groomed is to give a good ___. | 4. | The last step in welcoming customers is to put customers at ___. | 5. | When greeting the customer, it should be warm and ___. | 6. | To project confidence and enthusiasm, the salesperson should keep the head ___. | 8. | An acknowledgement is a non-___ greeting. |
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© 2016
PuzzleFast.com, Noncommercial Use Only