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Unit 8 Crossword Puzzle
11
complain : When customers are unfairly treated, misled or have received poor service, they have the right to _____.
CASE : The purpose of this organisation is to inform, educate and protect consumers.
Angry : Customers who are rude and abusive and readily complains are known as ______ customers.
Indecisive : ______ customers are those who do not know what they want or need when buying a product.
expectations : Service breakdowns occur when the actual services delivered do not meet the customers’ _______.
Training : Poor service attitude could result from lack of _____ in customer service.
Confidentiality : When there is a breach of _______, customers will no longer trust the staff.
Condescending : _______ attitude occurs when the staff feels superior to customers.
Systems : Rigid and inefficient _______, policies and procedures set by the company can also cause service breakdowns.
Goodwill : A consequence of poor customer service is the loss of customers, revenue and _______.
Think : One way to prevent service breakdowns is to ____ like the customer.
Respect : Another way to prevent serviced breakdown is to ___ the customer.
Unit 8 Crossword Puzzle
Across:2. | When customers are unfairly treated, misled or have received poor service, they have the right to _____. | 5. | A consequence of poor customer service is the loss of customers, revenue and _______. | 6. | Rigid and inefficient _______, policies and procedures set by the company can also cause service breakdowns. |
| 8. | Customers who are rude and abusive and readily complains are known as ______ customers. | 10. | ______ customers are those who do not know what they want or need when buying a product. | 11. | Service breakdowns occur when the actual services delivered do not meet the customers’ _______. |
| | Down:1. | When there is a breach of _______, customers will no longer trust the staff. | 3. | _______ attitude occurs when the staff feels superior to customers. | 4. | Another way to prevent serviced breakdown is to ___ the customer. |
| 7. | Poor service attitude could result from lack of _____ in customer service. | 9. | One way to prevent service breakdowns is to ____ like the customer. |
| |
© 2017
PuzzleFast.com, Noncommercial Use Only
Unit 8 Crossword Puzzle
Across:2. | When customers are unfairly treated, misled or have received poor service, they have the right to _____. | 5. | A consequence of poor customer service is the loss of customers, revenue and _______. | 6. | Rigid and inefficient _______, policies and procedures set by the company can also cause service breakdowns. |
| 8. | Customers who are rude and abusive and readily complains are known as ______ customers. | 10. | ______ customers are those who do not know what they want or need when buying a product. | 11. | Service breakdowns occur when the actual services delivered do not meet the customers’ _______. |
| | Down:1. | When there is a breach of _______, customers will no longer trust the staff. | 3. | _______ attitude occurs when the staff feels superior to customers. | 4. | Another way to prevent serviced breakdown is to ___ the customer. |
| 7. | Poor service attitude could result from lack of _____ in customer service. | 9. | One way to prevent service breakdowns is to ____ like the customer. |
| |
© 2017
PuzzleFast.com, Noncommercial Use Only