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Unit 11 Crossword Puzzle
10
establishing : The first stage in the sales process.
objection : The reason for disagreeing or opposing something.
anticipating : Salespersons should determine what is going on in the customer's mind by ___ questions.
confirming : ___ is simply the completion of the business sale.
suggestive : Asking the customer to buy the latest model is known as ___ selling.
complement : Cross selling involves selling products that are different or ___ the products that you have sold.
upselling : A sales technique whereby a salesperson persuades the customer to purchase more expensive items, upgrades or add-ons.
initial : A guideline to generate additional sales is to satisfy the customer's ___ need first.
match : Salespersons should pick out what he/she believes will be the right product to ___ the customer's needs.
demonstrate : When carrying out suggestive selling, it is good to _____ the item to build interest.
Unit 11 Crossword Puzzle
Across:1. | When carrying out suggestive selling, it is good to _____ the item to build interest. | 4. | Asking the customer to buy the latest model is known as ___ selling. |
| 6. | Cross selling involves selling products that are different or ___ the products that you have sold. | 10. | ___ is simply the completion of the business sale. |
| | Down:2. | The reason for disagreeing or opposing something. | 3. | The first stage in the sales process. | 5. | A sales technique whereby a salesperson persuades the customer to purchase more expensive items, upgrades or add-ons. |
| 7. | Salespersons should pick out what he/she believes will be the right product to ___ the customer's needs. | 8. | Salespersons should determine what is going on in the customer's mind by ___ questions. | 9. | A guideline to generate additional sales is to satisfy the customer's ___ need first. |
| |
© 2017
PuzzleFast.com, Noncommercial Use Only
Unit 11 Crossword Puzzle
Across:1. | When carrying out suggestive selling, it is good to _____ the item to build interest. | 4. | Asking the customer to buy the latest model is known as ___ selling. |
| 6. | Cross selling involves selling products that are different or ___ the products that you have sold. | 10. | ___ is simply the completion of the business sale. |
| | Down:2. | The reason for disagreeing or opposing something. | 3. | The first stage in the sales process. | 5. | A sales technique whereby a salesperson persuades the customer to purchase more expensive items, upgrades or add-ons. |
| 7. | Salespersons should pick out what he/she believes will be the right product to ___ the customer's needs. | 8. | Salespersons should determine what is going on in the customer's mind by ___ questions. | 9. | A guideline to generate additional sales is to satisfy the customer's ___ need first. |
| |
© 2017
PuzzleFast.com, Noncommercial Use Only