1. | Closing | A. | Suggesting to a customer to buy a bottle of conditioner after the customer has bought a bottle of shampoo. | |
2. | Cross-selling | B. | A sales technique where the salesperson persuades the customer to purchase more expensive items, upgrades or other add-ons. | |
3. | Cross-selling | C. | Involves selling products that are different or complement the products that you have sold. | |
4. | Suggestive selling | D. | Suggesting a tie after customer has purchased a long-sleeved shirt | |
5. | Suggestive selling | E. | This is simply the completion of a sale. | |
6. | Up-selling | F. | Asking a customer to purchase a portable charger with higher capacity. | |
7. | Up-selling | G. | Process of suggesting products/services that are similar to the main item being sold to the customer. |
E | 1. | Closing | A. | Suggesting to a customer to buy a bottle of conditioner after the customer has bought a bottle of shampoo. |
D | 2. | Cross-selling | B. | A sales technique where the salesperson persuades the customer to purchase more expensive items, upgrades or other add-ons. |
D | 3. | Cross-selling | C. | Involves selling products that are different or complement the products that you have sold. |
A | 4. | Suggestive selling | D. | Suggesting a tie after customer has purchased a long-sleeved shirt |
A | 5. | Suggestive selling | E. | This is simply the completion of a sale. |
B | 6. | Up-selling | F. | Asking a customer to purchase a portable charger with higher capacity. |
F | 7. | Up-selling | G. | Process of suggesting products/services that are similar to the main item being sold to the customer. |