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Unit 5 Word Search Puzzle
15
open : Background questions are ___-ended questions.
body : Non-verbal communication includes postures, gestures, facial expressions and ___ language.
noise : An example of a physical barrier is ___.
probing : The type of questioning technique to obtain detailed information from a customer is ___ questions.
all : When using e-mail, it is important to avoid Reply ___.
listen : A technique for effective communication is to be ready to ___.
time: One of the ways to overcome barriers to effective communication is to allow enough ___.
closed : Questions that require a yes or no or one word answer are ___ questions.
physical : Shaking hands, touching or holding are examples of ___ contact.
verbal : Spoken words, stress and tone of voice are used in ___ communication.
contact : To show that you are interested in listening to the customer, maintain eye ___.
background : Questions that encourage the customer to provide extra information are known as ___ questions.
past : When using a product or service, customers may be influenced by ___ experiences.
nod : To show that you are listening, ___ occasionally.
verifying : Confirming questions are ___ questions.
Unit 5 Word Search Puzzle
K | R | N | Z | V | Z | Z | M | I | A | O | E | A | M | Q | W |
X | R | O | P | E | O | M | X | H | L | G | P | R | C | P | B |
G | W | I | E | R | G | Y | U | Q | L | U | V | E | Q | Z | A |
P | X | S | O | B | L | S | G | Z | R | B | E | I | N | H | C |
B | A | E | X | A | S | N | Y | M | O | Z | R | Q | N | I | K |
V | V | E | F | L | I | O | J | M | E | B | I | D | N | F | G |
M | W | V | X | B | C | C | Z | L | R | K | F | E | O | T | R |
P | G | Y | O | B | L | I | S | T | E | N | Y | M | L | R | O |
X | H | R | G | I | C | N | T | R | A | C | I | S | T | G | U |
I | P | Y | V | P | G | O | X | I | N | U | N | C | O | E | N |
V | Z | K | S | D | A | D | N | X | M | V | G | L | E | H | D |
O | K | V | Z | I | Y | S | Z | T | D | E | Q | O | Q | Q | F |
Z | Z | G | A | X | C | K | T | D | A | Y | Q | S | B | Z | O |
Z | C | Y | J | V | V | A | D | R | V | C | T | E | W | A | F |
H | M | T | B | O | D | Y | L | D | M | M | T | D | V | T | B |
Q | P | A | J | M | U | B | J | F | W | Y | H | V | A | Y | X |
- When using e-mail, it is important to avoid Reply ___.
- To show that you are listening, ___ occasionally.
- Non-verbal communication includes postures, gestures, facial expressions and ___ language.
- Background questions are ___-ended questions.
- When using a product or service, customers may be influenced by ___ experiences.
| - One of the ways to overcome barriers to effective communication is to allow enough ___.
- An example of a physical barrier is ___.
- Questions that require a yes or no or one word answer are ___ questions.
- A technique for effective communication is to be ready to ___.
- Spoken words, stress and tone of voice are used in ___ communication.
| - To show that you are interested in listening to the customer, maintain eye ___.
- The type of questioning technique to obtain detailed information from a customer is ___ questions.
- Shaking hands, touching or holding are examples of ___ contact.
- Confirming questions are ___ questions.
- Questions that encourage the customer to provide extra information are known as ___ questions.
|
© 2017
PuzzleFast.com, Noncommercial Use Only
Unit 5 Word Search Puzzle
K | R | N | Z | V | Z | Z | M | I | A | O | E | A | M | Q | W |
X | R | O | P | E | O | M | X | H | L | G | P | R | C | P | B |
G | W | I | E | R | G | Y | U | Q | L | U | V | E | Q | Z | A |
P | X | S | O | B | L | S | G | Z | R | B | E | I | N | H | C |
B | A | E | X | A | S | N | Y | M | O | Z | R | Q | N | I | K |
V | V | E | F | L | I | O | J | M | E | B | I | D | N | F | G |
M | W | V | X | B | C | C | Z | L | R | K | F | E | O | T | R |
P | G | Y | O | B | L | I | S | T | E | N | Y | M | L | R | O |
X | H | R | G | I | C | N | T | R | A | C | I | S | T | G | U |
I | P | Y | V | P | G | O | X | I | N | U | N | C | O | E | N |
V | Z | K | S | D | A | D | N | X | M | V | G | L | E | H | D |
O | K | V | Z | I | Y | S | Z | T | D | E | Q | O | Q | Q | F |
Z | Z | G | A | X | C | K | T | D | A | Y | Q | S | B | Z | O |
Z | C | Y | J | V | V | A | D | R | V | C | T | E | W | A | F |
H | M | T | B | O | D | Y | L | D | M | M | T | D | V | T | B |
Q | P | A | J | M | U | B | J | F | W | Y | H | V | A | Y | X |
| - TIME
- NOISE
- CLOSED
- LISTEN
- VERBAL
| - CONTACT
- PROBING
- PHYSICAL
- VERIFYING
- BACKGROUND
|
© 2017
PuzzleFast.com, Noncommercial Use Only