a matching puzzle by
PuzzleFast Instant Puzzle Maker
Puzzle URL
https://www.puzzlefast.com/en/puzzles/20140830216698
Unit 5
PuzzleFast
Copyright 2010-2026 PuzzleFast.com
v2.18.0
a matching puzzle by
PuzzleFast Instant Puzzle Maker
https://www.puzzlefast.com/en/puzzles/20140830216698
Copyright 2010-2026 PuzzleFast.com
v2.18.0
| 1. | The purpose is to obtain complete information on a customer’s needs, or a problem that has arisen. | A. | Emotional and psychological barriers |
| 2. | Clear your mind of other issues and concentrate solely on the customer and matter in hand. | B. | Personal space |
| 3. | clarify or deny a point or a specific piece of information. | C. | Background questions |
| 4. | How we feel about the message, the receiver or even ourselves affects the accuracy of the message. | D. | Verbal communication |
| 5. | A good service professional can recommend ideas and give constructive ___ after listening to the customer. | E. | Be open-minded |
| 6. | occasionally to show that you are paying attention. | F. | One way to overcome a barrier to effective communication |
| 7. | keep an open mind and do not make assumptions. | G. | Confirming questions |
| 8. | The distance that feels comfortable between you and another person. | H. | Physical contact |
| 9. | includes shaking hands, touching, holding etc. | I. | Nod |
| 10. | is the transfer of messages, ideas and feelings using understood spoken words. | J. | Feedback |
| 1. | The purpose is to obtain complete information on a customer’s needs, or a problem that has arisen. → C |
| 2. | Clear your mind of other issues and concentrate solely on the customer and matter in hand. → E |
| 3. | clarify or deny a point or a specific piece of information. → G |
| 4. | How we feel about the message, the receiver or even ourselves affects the accuracy of the message. → A |
| 5. | A good service professional can recommend ideas and give constructive ___ after listening to the customer. → J |
| 6. | occasionally to show that you are paying attention. → I |
| 7. | keep an open mind and do not make assumptions. → F |
| 8. | The distance that feels comfortable between you and another person. → B |
| 9. | includes shaking hands, touching, holding etc. → H |
| 10. | is the transfer of messages, ideas and feelings using understood spoken words. → D |