PuzzleFast

Unit 5

a crossword puzzle by
PuzzleFast Instant Puzzle Maker

Puzzle URL

https://www.puzzlefast.com/en/puzzles/20140830394815

I love crosswords and word searches, but
I also need ONLINE MATH PRACTICE!

Make everything smaller

Make everything bigger

Puzzle:

Make the puzzle smaller

Make the puzzle bigger

Clues:

Make the clues smaller

Make the clues bigger

Print

Plain Puzzle

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Unit 5

								1			2

									3
									4					5

							6					7

					8							9
	10
11					12						13

Across:

1.	When using the same product or service, customers may be influenced by ___ experiences.
4.	Background questions are ___-ended questions.
6.	Shaking hands, touching or holding are examples of ___ contact.
8.	Confirming questions are ___ questions.

9.	An example of a physical barrier is ___.
11.	Questions that require a yes or no or one word answer are ___ questions.
13.	Questions that encourage the customer to provide extra information are known as ___ questions.

Down:

2.	One way to overcome barriers to effective communication is to allow enough ___.
3.	Non-verbal communication includes postures, gestures, facial expressions and ___ language.
5.	One thing to note when using e-mail is to avoid Reply ___.
6.	The type of questioning technique to obtain detailed information from a customer is ___ questions.

7.	To show that you are interested in listening to the customer, maintain eye ___.
10.	To show that you are listening, ___ occasionally.
12.	One technique for effective communication is to be ready to ___.

© 2014 PuzzleFast.com, Noncommercial Use Only

Unit 5

1

P

A

S

2

T

I

3

B

M

4

O

P

E

N

5

A

D

L

6

P

H

Y

S

I

7

C

A

L

R

O

8

C

L

O

S

E

D

9

N

O

I

S

E

10

N

B

T

11

C

O

N

F

I

12

R

M

I

N

G

13

B

A

C

K

G

R

O

U

N

D

D

E

N

C

A

G

T

D

Y

Across:

1.	When using the same product or service, customers may be influenced by ___ experiences.
4.	Background questions are ___-ended questions.
6.	Shaking hands, touching or holding are examples of ___ contact.
8.	Confirming questions are ___ questions.

9.	An example of a physical barrier is ___.
11.	Questions that require a yes or no or one word answer are ___ questions.
13.	Questions that encourage the customer to provide extra information are known as ___ questions.

Down:

2.	One way to overcome barriers to effective communication is to allow enough ___.
3.	Non-verbal communication includes postures, gestures, facial expressions and ___ language.
5.	One thing to note when using e-mail is to avoid Reply ___.
6.	The type of questioning technique to obtain detailed information from a customer is ___ questions.

7.	To show that you are interested in listening to the customer, maintain eye ___.
10.	To show that you are listening, ___ occasionally.
12.	One technique for effective communication is to be ready to ___.

© 2014 PuzzleFast.com, Noncommercial Use Only