PuzzleFast

Unit 5

a crossword puzzle by
PuzzleFast Instant Puzzle Maker

Puzzle URL

https://www.puzzlefast.com/en/puzzles/20140830568693

I love crosswords and word searches, but
I also need ONLINE MATH PRACTICE!

Make everything smaller

Make everything bigger

Puzzle:

Make the puzzle smaller

Make the puzzle bigger

Clues:

Make the clues smaller

Make the clues bigger

Print

Plain Puzzle

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Unit 5

							1
							2					3
												4

						5			6
													7
									8						9
	10
11											12

							13

Across:

2.	One technique for effective communication is to be ready to ___.
4.	Background questions are ___-ended questions.
5.	Spoken words, stress and tone of voice are used in ___ communication.

8.	To show that you are interested in listening to the customer, maintain eye ___.
11.	Questions that require a yes or no or one word answer are ___ questions.
13.	The type of questioning technique to obtain detailed information from a customer is ___ questions.

Down:

1.	Confirming questions are ___ questions.
3.	To show that you are listening, ___ occasionally.
6.	Questions that encourage the customer to provide extra information are known as ___ questions.
7.	When using the same product or service, customers may be influenced by ___ experiences.

9.	One way to overcome barriers to effective communication is to allow enough ___.
10.	Non-verbal communication includes postures, gestures, facial expressions and ___ language.
12.	An example of a physical barrier is ___.

© 2014 PuzzleFast.com, Noncommercial Use Only

Unit 5

1

C

2

L

I

S

T

E

3

N

O

4

O

P

E

N

S

D

5

V

E

R

6

B

A

L

D

A

7

P

8

C

O

N

T

A

C

9

T

10

B

K

S

I

11

C

O

N

F

I

R

M

I

N

G

12

N

T

M

D

R

O

E

Y

13

P

R

O

B

I

N

G

U

S

N

E

D

Across:

2.	One technique for effective communication is to be ready to ___.
4.	Background questions are ___-ended questions.
5.	Spoken words, stress and tone of voice are used in ___ communication.

8.	To show that you are interested in listening to the customer, maintain eye ___.
11.	Questions that require a yes or no or one word answer are ___ questions.
13.	The type of questioning technique to obtain detailed information from a customer is ___ questions.

Down:

1.	Confirming questions are ___ questions.
3.	To show that you are listening, ___ occasionally.
6.	Questions that encourage the customer to provide extra information are known as ___ questions.
7.	When using the same product or service, customers may be influenced by ___ experiences.

9.	One way to overcome barriers to effective communication is to allow enough ___.
10.	Non-verbal communication includes postures, gestures, facial expressions and ___ language.
12.	An example of a physical barrier is ___.

© 2014 PuzzleFast.com, Noncommercial Use Only