PuzzleFast

Unit 4

a crossword puzzle by
PuzzleFast Instant Puzzle Maker

Puzzle URL

https://www.puzzlefast.com/en/puzzles/20140830958222

I love crosswords and word searches, but
I also need ONLINE MATH PRACTICE!

Make everything smaller

Make everything bigger

Puzzle:

Make the puzzle smaller

Make the puzzle bigger

Clues:

Make the clues smaller

Make the clues bigger

Print

Plain Puzzle

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Unit 4

												1
			2
		3
														4

														5
						6
						7


				8


9

				10

Across:

1.	Customers need to be treated with ___.
2.	Knowing who to contact if he lacks the information shows professional ___.
5.	People orientation means taking the initiative to establish ___ with customers.
7.	The ability to provide consistently good service.
8.	Establishing eye ___ and greeting with a smile are ways to build rapport with customers.
9.	Customer-first ___ means viewing customers as most important.
10.	Positive attitude refers to being ___ and taking initiative.

Down:

1.	Being sensitive to customers' wants and able to understand their preferences show personalised ___.
3.	The ability to meet customers' needs and resolve customers' problems.
4.	A customer service professional should be knowledgeable about products and ___.
6.	An example of people ___ is showing a personal interest in the customer.
9.	Having positive attitude also means willing to go the extra ___ for the custom

© 2014 PuzzleFast.com, Noncommercial Use Only

Unit 4

1

R

E

S

P

E

C

T

2

C

O

M

P

E

T

E

N

C

E

3

R

S

E

P

4

S

S

O

E

O

N

5

R

A

P

P

O

R

T

U

6

O

S

V

R

7

R

E

L

I

A

B

I

L

I

T

Y

C

I

V

C

E

E

E

E

F

8

C

O

N

T

A

C

T

N

S

U

T

E

L

A

S

9

M

I

N

D

S

E

T

S

I

E

I

L

S

10

P

R

O

A

C

T

I

V

E

E

S

N

Across:

1.	Customers need to be treated with ___.
2.	Knowing who to contact if he lacks the information shows professional ___.
5.	People orientation means taking the initiative to establish ___ with customers.
7.	The ability to provide consistently good service.
8.	Establishing eye ___ and greeting with a smile are ways to build rapport with customers.
9.	Customer-first ___ means viewing customers as most important.
10.	Positive attitude refers to being ___ and taking initiative.

Down:

1.	Being sensitive to customers' wants and able to understand their preferences show personalised ___.
3.	The ability to meet customers' needs and resolve customers' problems.
4.	A customer service professional should be knowledgeable about products and ___.
6.	An example of people ___ is showing a personal interest in the customer.
9.	Having positive attitude also means willing to go the extra ___ for the custom

© 2014 PuzzleFast.com, Noncommercial Use Only