en CR T1 Chat Crosswoed 27 LAD: Short for lost after deliver NEW : Acronym for our insurance company before it was re-branded Marketplace : This type of order only has the S2H option compensation : Discount shipping is a form of _____. Resource List : The phone number for Tiger Direct Inc. is in what article price match : Tier 2 is the only department that can Team Lead : Your team will include a supervisor and a ___. Vice President : Michele Watson is our ____. Customer Satisfaction : What is the most important part of your job? Quality : This is the year of ___. Sundown Rule : We strive to resolve our customer's issue within 24 hours of contact. FAM : Short for Fulfillment Account Manager. Smartpost : If an order says it was delivered and then tracking disappears but it was not delivered to the customer it is most likely what type of order. An adjustment on any particular item Paypal : Allows people to send money without sharing financial information Reshopped : When a store is OOS sometimes the item is automatically ___. Walmart Grocery : A program available in certain areas that delivers groceries directly to customers' doorsteps. Innovations : Orders are shipped originally from our distribution centers through UPS and UPS delivers the order to the customer's local U.S. Postal Service USPS for final delivery. SKU : A unique number used to control backend inventory, similar to item ID Shopping cards : Another name for gift cards Finance hold : When our system thinks something is suspicious about an order, the order is sent through finance hold to be reviewed by the finance department. Finance will either release or cancel the order. Chargeback : A demand by a credit card provider for a retailer to refund a fraudulent or disputed transaction. Carrier restriction : Something is preventing the item from being shipped by that shipping method or to that shipping address. Examples: lithium ion & rush, shipping rush to Alaska, etc. Bulk : If customer orders over 30 units of same item, total purchase history exceeds $50,000, or Avocado shows their name in purple. Cellphones : These items have a return date of 14 or 15 days order number : Number that specifically identifies an order in our system Intent to Cancel : Customer wants to cancel but item has already shipped, you can complete this action affidavit : An legally binding agreement that the customer will return an item back to us Product : We use this drop down to identify who is responsible for a contact FedEx : Plastic gift cards with more than 16 cards will not have tracking information, and will be shipped by ___.

T1 Chat Crosswoed

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Across:

3.	When a store is OOS sometimes the item is automatically ___.
5.	Another name for gift cards
7.	Tier 2 is the only department that can
9.	Short for lost after deliver
10.	Your team will include a supervisor and a ___.
12.	Orders are shipped originally from our distribution centers through UPS and UPS delivers the order to the customer's local U.S. Postal Service USPS for final delivery.
14.	Number that specifically identifies an order in our system
16.	These items have a return date of 14 or 15 days
18.	This is the year of ___.
20.	If customer orders over 30 units of same item, total purchase history exceeds $50,000, or Avocado shows their name in purple.
21.	Customer wants to cancel but item has already shipped, you can complete this action
23.	This type of order only has the S2H option
24.	We strive to resolve our customer's issue within 24 hours of contact.
25.	Something is preventing the item from being shipped by that shipping method or to that shipping address. Examples: lithium ion & rush, shipping rush to Alaska, etc.

Down:

1.	A demand by a credit card provider for a retailer to refund a fraudulent or disputed transaction.
2.	A program available in certain areas that delivers groceries directly to customers' doorsteps.
4.	Allows people to send money without sharing financial information
5.	A unique number used to control backend inventory, similar to item ID
6.	If an order says it was delivered and then tracking disappears but it was not delivered to the customer it is most likely what type of order.
8.	What is the most important part of your job?
11.	An legally binding agreement that the customer will return an item back to us
13.	Short for Fulfillment Account Manager.
15.	The phone number for Tiger Direct Inc. is in what article
16.	Discount shipping is a form of _____.
17.	When our system thinks something is suspicious about an order, the order is sent through finance hold to be reviewed by the finance department. Finance will either release or cancel the order.
19.	Plastic gift cards with more than 16 cards will not have tracking information, and will be shipped by ___.
22.	We use this drop down to identify who is responsible for a contact

T1 Chat Crosswoed

Across:

3.	When a store is OOS sometimes the item is automatically ___.
5.	Another name for gift cards
7.	Tier 2 is the only department that can
9.	Short for lost after deliver
10.	Your team will include a supervisor and a ___.
12.	Orders are shipped originally from our distribution centers through UPS and UPS delivers the order to the customer's local U.S. Postal Service USPS for final delivery.
14.	Number that specifically identifies an order in our system
16.	These items have a return date of 14 or 15 days
18.	This is the year of ___.
20.	If customer orders over 30 units of same item, total purchase history exceeds $50,000, or Avocado shows their name in purple.
21.	Customer wants to cancel but item has already shipped, you can complete this action
23.	This type of order only has the S2H option
24.	We strive to resolve our customer's issue within 24 hours of contact.
25.	Something is preventing the item from being shipped by that shipping method or to that shipping address. Examples: lithium ion & rush, shipping rush to Alaska, etc.

Down:

1.	A demand by a credit card provider for a retailer to refund a fraudulent or disputed transaction.
2.	A program available in certain areas that delivers groceries directly to customers' doorsteps.
4.	Allows people to send money without sharing financial information
5.	A unique number used to control backend inventory, similar to item ID
6.	If an order says it was delivered and then tracking disappears but it was not delivered to the customer it is most likely what type of order.
8.	What is the most important part of your job?
11.	An legally binding agreement that the customer will return an item back to us
13.	Short for Fulfillment Account Manager.
15.	The phone number for Tiger Direct Inc. is in what article
16.	Discount shipping is a form of _____.
17.	When our system thinks something is suspicious about an order, the order is sent through finance hold to be reviewed by the finance department. Finance will either release or cancel the order.
19.	Plastic gift cards with more than 16 cards will not have tracking information, and will be shipped by ___.
22.	We use this drop down to identify who is responsible for a contact

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