enSCQuality Team anagrams12
first impression: You only get one chance to make a good one of these
professional: Not amateur
apologise: Don't be afraid to do this if Openreach is at fault
long silences: Avoiding these will let your caller know that you're still dealing
tracker: Encourage your caller to check this
validation: Must be done an all calls to ensure you're looking at right fault/job
expectations: Set realistic ones to minimise repeat calls
sharepoint: Procedures can be found here
name: Use yours and your caller's!
attentive: Repeating key parts of what caller tells you demonstrates that you are being this
understanding: Gain this by asking open questions
recap: To make caller aware of what will happen next
Quality Team anagrams
NITSMRRIESIFSOP
You only get one chance to make a good one of these
RFEPAOSSOLIN
Not amateur
GPSEIAOOL
Don't be afraid to do this if Openreach is at fault
ESCLENGNIOLS
Avoiding these will let your caller know that you're still dealing
CARKRTE
Encourage your caller to check this
VDLIOITAAN
Must be done an all calls to ensure you're looking at right fault/job
NSACETIOEXPT
Set realistic ones to minimise repeat calls
IHNASRPTEO
Procedures can be found here
AMEN
Use yours and your caller's!
ATTNITEEV
Repeating key parts of what caller tells you demonstrates that you are being this